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Terms and Conditions of Polimio.com

§1. Subject Matter

These Terms and Conditions (hereinafter: "Terms") define the conditions for providing services electronically via the educational platform Polimio.com (hereinafter: "Service"), the rights and obligations of registered users (hereinafter: "User") and the rights and obligations of the Service owner, i.e., Polimio.com spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office at Pl. Solny 14/3, 50-062 Wrocław (hereinafter: "Service Provider").

§2. Definitions

Account
an individual User profile created in the Service.
Demo Account
a User account providing free, limited access to courses.
Course
a set of language lessons available in the Service.
Trial Period
the time during which the User tests full access to the Service at a promotional price.
Registration
the procedure for creating an Account, consisting of filling out a form or logging in using a social media portal.
End Device
a computer, smartphone, tablet, or other device with Internet access.
GDPR
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

§3. Polimio.com Service

  1. The Service is a work protected by copyright law. All copyrights belong to the Service Provider.
  2. The Service is available in desktop and mobile versions. Some features may be limited in the mobile version.
  3. Access to full Courses is paid; the Demo Account remains free.

§4. Copyrights

Materials posted on the Service (texts, graphics, audio, video, content layout) are the intellectual property of the Service Provider or licensors and may not be copied, distributed, or modified without the written consent of the Service Provider.

§5. Registration and Account

  1. Creating an Account is free and requires providing a valid email address, which serves as the login.
  2. The User can also register using a social media portal.
  3. Only one person can use a single Account.
  4. The User is responsible for the confidentiality of their password.

§6. Access to the Service

  1. A registered User receives a Demo Account.
  2. Full access is obtained after making a payment according to the price list or promotional conditions.
  3. After the paid period expires, the Account automatically reverts to demo mode if it is not extended.

§7. User's Rights and Obligations

  1. The User is obliged to use the Service in accordance with the law, these Terms, and good practices.
  2. It is prohibited to:
    • use account names that violate the rights of third parties or are commonly considered offensive,
    • destabilize the operation of the Service,
    • attempt to gain unauthorized access to the Service's resources.

§8. Service Provider's Rights and Obligations

  1. The Service Provider may refuse registration or block an Account if the User violates these Terms.
  2. The Service Provider sends to the User's email only information related to the Service, and marketing content – only after obtaining consent.

§9. Payments

  1. Prices are given gross (including VAT) and expressed in the currency appropriate for the User's location.
  2. Payments are processed by external payment systems providing SSL encryption; the Service Provider does not store card numbers.
  3. Access to a Course can be purchased as a subscription or a one-time prepayment.
  4. The User can cancel the subscription at any time from the account panel.

§10. Reporting Irregularities

Irregularities in the functioning of the Service can be reported to support@polimio.com or by mail to the Service Provider's registered office address. Complaints are processed within 14 days, with the possibility of extension by another 14 days in justified cases.

§11. Withdrawal from the Contract

  1. The Consumer may withdraw from the contract within 14 days of purchase, receiving a full refund.
  2. The refund is made no later than 14 days from receiving the withdrawal statement, through the same payment channel (unless the User agrees otherwise).
  3. In the case of vouchers purchased from partners, the refund is processed by the voucher seller.

§12. Personal Data Protection and Cookies

  1. The Service Provider is the administrator of personal data. Data is processed in accordance with GDPR to the extent necessary for the provision of services.
  2. The User has the right to access their data, rectify it, delete it, restrict its processing, transfer it, and object to its processing.
  3. The Service uses cookies necessary for its proper operation. The User can block them in their browser, which may, however, prevent the use of the Service.

§13. Changes to the Terms

The Service Provider may change these Terms with 14 days' notice. Information about the change is published on the Service and sent to Users' email addresses. Using the Service after the changes come into effect means acceptance of the new Terms.

§14. Final Provisions

  1. These Terms are made available free of charge in a form that allows them to be downloaded, saved, and printed.
  2. The governing law for services provided by the Service Provider is Polish law. Disputes will be settled by the competent common court.

Service Provider's Details

POLIMIO.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
(POLIMIO.COM LIMITED LIABILITY COMPANY)
Pl. Solny 14/3, 50-062 Wrocław, Poland

District Court for Wrocław-Fabryczna, VI Commercial Division of the National Court Register
KRS 0001146171 | NIP (Tax ID) 8971947083 | REGON (Business ID) 540490078
Share capital: PLN 6,000 – fully paid up

e-mail: support@polimio.com